Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

"File is corrupt" when downloading firefox to Windows 7

Firefox
xxcrystalcat replied
AnonymousUser
AnonymousUser

When trying to download & install Firefox to Windows 7 on a new HP laptop, I continuously get "File is corrupt" & cannot install it. I've tried from mozilla.com and two different dpownload sites.

Operating system

win 7

When trying to download & install Firefox to Windows 7 on a new HP laptop, I continuously get "File is corrupt" & cannot install it. I've tried from mozilla.com and two different dpownload sites. == Operating system == win 7

All Replies (3)

hamada9000
hamada9000

try another windows or another version

Shawn
Shawn

This can be caused by anti-virus software/ real time scanners. Please try to disable your anti-virus software real time scanner and try again. Do not forget to enable it after the download is complete!'

See http://kb.mozillazine.org/Unable_to_save_or_download_files (Disable virus scanning in Firefox preferences - Windows)

Modified by Shawn

xxcrystalcat
xxcrystalcat

Put Windows Defender off. My Firefox downloaded perfectly after I did this, and I'd downloaded FF 8 times with a "File corrupted" message before I did this.