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Firefox corrupts downloads and crashes

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by FredMcD

benzbong
benzbong
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Have done a fresh install of windows 7-32bit on a new laptop. Installed the latest Firefox as I have done before. Downloaded drivers from HP website, but when I tried to open downloads I received a message stating files were corrupted or incomplete, also received nsis error. Eventually downloaded driver files with IE9 with no problem. No antivirus software had been installed at this point. Firefox still has problems downloading some files and has now begun to crash.(BLUE SCREEN OF DEATH) I have never had a problem with Firefox before and have used on previous latops with windows 7. Is there a problem with the latest version of Firefox. I am desperate for a solution to my problem.

Have done a fresh install of windows 7-32bit on a new laptop. Installed the latest Firefox as I have done before. Downloaded drivers from HP website, but when I tried to open downloads I received a message stating files were corrupted or incomplete, also received nsis error. Eventually downloaded driver files with IE9 with no problem. No antivirus software had been installed at this point. Firefox still has problems downloading some files and has now begun to crash.(BLUE SCREEN OF DEATH) I have never had a problem with Firefox before and have used on previous latops with windows 7. Is there a problem with the latest version of Firefox. I am desperate for a solution to my problem.

All Replies (2)

guigs
guigs
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Hi benzbong , Thank you for your question. Firefox should not cause a BSD. NSIS is an error when the download has failed a self help check. I would recommend checking for malware on the computer or trying to move the installer file out of the downloads folder.

Malware: Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

FredMcD
FredMcD
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.