Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Cannot send or receive email. (locked duplicate)

reaconsulting

A couple of days ago we could no longer send or receive email through Thunderbird. When we try, we get the notification "Connection to server mobile.charter.net to [email address] failed" and repeatedly get the notification that our server connection has timed out. We can send/receive through Charter's webmail site, but not through our Thunderbird email client. Thank you for your help.

A couple of days ago we could no longer send or receive email through Thunderbird. When we try, we get the notification "Connection to server mobile.charter.net to [email address] failed" and repeatedly get the notification that our server connection has timed out. We can send/receive through Charter's webmail site, but not through our Thunderbird email client. Thank you for your help.

Modified by Wayne Mery

All Replies (1)

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.