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Thunderbird is not receiving in coming mail from Charter

Thunderbird Send and receive email
Matt replied
nancylynn
nancylynn

I have not been able to get my emails today from Charter on my desktop. Everything was working fine yesterday but nothing in coming through today. It looks like it might load, message that it is downloading 1 of 26 and then says nothing to download. I look on Charter website and there are current emails to download but Thunderbird must have a glitch. I have been on the phone with Charter twice, all the settings are correct for incoming and outgoing ports.

I have looked at the settings in Thunderbird and they are correct. I can get the emails on my iPad and iPhone with the Thunderbird app but not the desktop.

Can anyone give me some direction of where to check next?

I have not been able to get my emails today from Charter on my desktop. Everything was working fine yesterday but nothing in coming through today. It looks like it might load, message that it is downloading 1 of 26 and then says nothing to download. I look on Charter website and there are current emails to download but Thunderbird must have a glitch. I have been on the phone with Charter twice, all the settings are correct for incoming and outgoing ports. I have looked at the settings in Thunderbird and they are correct. I can get the emails on my iPad and iPhone with the Thunderbird app but not the desktop. Can anyone give me some direction of where to check next?

All Replies (4)

nancylynn
nancylynn Question owner

Update, I disabled the Windows firewall and received two messages and then it said there was nothing to download even though there are another 24 left.

Matt
Matt
  • Top 25 Contributor

do you also have Norton? That and other antivirus product are common issues, especially if your account is configured as POP

nancylynn
nancylynn Question owner

I do not have Norton on my computer

Matt
Matt
  • Top 25 Contributor

Well that was half the question. What about other antivirus products. It sounds to me like you have a problem with an email scanner on a pop mail account. But you have not answered enough to make anything but a guess.

So I will be explicit. Do you have an antivirus product installed? Does it scan email? Is you email account configured as IMAP or POP?

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