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On version 154.0, all of my incoming emails are going into the spam folder.

tresbagley replied
tresbagley

Using version 154.0, all of my incming emails are going into my spam folder and my inbox is completely empty. I have turned off the spam assassin filter and the adaptive spam filter, but the problem persists. If I move a message from the spam folder to the inbox, it goes back to the spam folder within 3 seconds. I know that this is a Thunderbird issue because I uninstalled it and used my browser to access my email from my provider (runbox.com) and my inbox functioned correctly then. After I reinstalled Thunderbird, it somehow retained all of my settings and the problem persists. Is there a way to fix this?

Using version 154.0, all of my incming emails are going into my spam folder and my inbox is completely empty. I have turned off the spam assassin filter and the adaptive spam filter, but the problem persists. If I move a message from the spam folder to the inbox, it goes back to the spam folder within 3 seconds. I know that this is a Thunderbird issue because I uninstalled it and used my browser to access my email from my provider (runbox.com) and my inbox functioned correctly then. After I reinstalled Thunderbird, it somehow retained all of my settings and the problem persists. Is there a way to fix this?

All Replies (1)

I think I figured out the problem. I had 2 email message filters set up to block emails or delete them as spam. On one of the filter lists, in the section where you would list email addresses or suffixes, I had clicked the plus sign [+] to enter in a new line, and the "address" part was blank, so I think it was taking that as if it were a wildcard for "all" and sent everything to SPAM. When I deleted that blank line, the emails stayed in my inbox and a new incoming email also stayed in my inbox.....

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