Thunderbird Community Forum

I can no longer get emails from my doctor's patient portal through athenahealth.com or athena.com Nothing with "athena" shows up in my email.

A few times I have missed messages that have have been inadvertently placed in the Accounts Spam Folder. Is it possible to to indicate that the Spam Folder has contents in the same way contents are indicated in other Account Folders?

First off, mucho thanks to Wayne Mery for kindly guiding me back where I should again ask this question. Here's a copy of the message I posted that Wayne responded to --

> Hi Kelly, et al, > > If this isn't an appropriate place for my question / comment / suggestion -- please advise how to do it properly. > > Several months ago, I had a brief exchange with Wayne Merry(?) in which I communicated that I was "certain" that TB was not showing me ALL (99.99%) of the emails I receive for my several hosted domains. I mentioned that I used to receive 20-30-40 spam messages everyday -- mostly in "junk" (not all). Then suddenly that stopped -- perhaps after upgrading to a new version. Wayne seemed little interested in my problem, but suggested I upgrade to a newer version -- which I resisted (just want a "stable" version that works) -- but I did -- to 140.17 esr. > > That upgrade made little difference (maybe one or two more). That is very problematic for my "business-like" use of TB. I live by email. My business card minimizes my phone # (landline) and mainly shows two big, prominent e-addresses -- my old original e-address from an evil ISP in ATL (druw@oneimage.com)-- AND above that -- my main e-address which is identical to the ISP, but with DRU added to the domain (druw@OneImageDru.com). > > I verified this week that a banker business contact -- sent to both e-addresses -- and I only received the one sent to the ISP e-address. Never received the one sent to druw@OneImageDru.com -- at all. This is similar to dozens of similar situations -- in which I never received any (expected) email -- and had to assume that -- just maybe that party never sent an email (not a lot of email lovers left). > > How can I SEE ALL (99.99%) email sent to my TB -- including seeing ALL spam sent to my TB -- just verify that there aren't any unintended NON-spam messages that are being mischaracterized as spam -- but are not? Is there a particular TB version that has potentially solved this problem? > > Any suggestions for running an other particular IMAP client (not deleting) -- to compare with what I get with TB? > > Merci, > > Dru

Hello Dru. You were close with the name :)

Through https://support.mozilla.org/en-US/user/druw/ I see you previous posting No longer see ALL messages, including spam after upgrade to TB 128.14 Oesr (64, Win 10) from 6 months ago and your older posting More "granularity needed" to "How to turn off Junk filtering / TB 115.10 from a year ago.

The description of planning at https://thunderbird.topicbox.com/groups/planning/settings indicates this group is not for bug reporting and support. The place for support is https://support.mozilla.org/en-US/questions/new/thunderbird. You will want to state that the problem is seen with version 153 or newer, and in Troubleshoot Mode https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird Thanks

Wayne

I somehow have a Spam folder stuck in Trash. This can of course be removed if I manually empty Trash, but respawns automatically when I restart TB. I've made sure that the "real" Spam folder is pointed to correctly in Account Settings.

How can I safely (and persistently) remove this phantom Spam folder? Thanks in advance.

After I set up my IMAP account on a Windows laptop, it had two Spam folders. Properties showed that the path of one ended in "/Junk" and the other path in "/spam". Note that they are both labeled "Spam" under the Home (not local) Inbox.

I just want one Junk or Spam folder, not both. Or at least be able to label one Junk and the other Spam.

Having two spam folders under the Home account with the same name is confusing. How do I fix it.

Can't get rid of this spam: ecare.all.r@emailff.att-mail.com Unfortunately I clicked on it and multiple spam sites came up. I've tried the spam filter and it doesn't work. Suggestions?

How do I set up Thunderbird so that no incoming email is automatically diverted to my spam folder?

I like TB flagging incoming emails that it thinks is spam, but I don't want TB to automatically divert any emails into the Spam folder. Is this possible?

I use four email accounts on TB. I'd like to set this up for all four accounts.

I'm running the current 157.0.1 release on Windows 11, and specifically am having my emails from the AP be sent to spam even though I have a specific filter set to tag them. I feel as if the filter itself is set up properly because when I manually run it the messages will be moved from the spam folder to the inbox and tagged accordingly.

The one thing sticking out to me is these emails are being forwarded through my relay account. I've tried changing the filter to work based on the relay address, but again it only works when I manually run it. I've also tried setting the filter to run both before "and" after spam classification, but neither option works. Ideally the filter would work without me having to go to my spam and run it, and even then I'm wondering why the spam filter hasn't learned by now that those email belong in my inbox.

I'd appreciate any help or solutions; I'm not an email power user or networking wiz though so please try to keep it as dumbed down for me as possible!

Hello Thunderbird Support,

I am using Thunderbird with an email account hosted by Webhosting UK (webhosting.uk.com).

I am experiencing an issue where legitimate emails, including booking notifications, are repeatedly moved to the Spam/Junk folder.

When I mark these messages as "Not Spam" and move them to the Inbox, they return to the Spam folder after some time.

I have already checked with my hosting provider and confirmed that the issue is not related to the hosting service.

Could you please provide a Thunderbird configuration guide or help me understand the correct settings to prevent legitimate emails from being repeatedly moved to the Spam/Junk folder?

I would appreciate step-by-step instructions on how to resolve this issue permanently.

Thank you for your assistance.

Hello,

I hope you are doing well.

I have another issue with Thunderbird. It labels many legitimate emails as spam, and they stay in my inbox.

How can I search for and find these messages in order to remove the spam label?

Thank you in advance!

Hello,

I hope you're doing well.

I noticed that in Thunderbird, my Yahoo account has both a Bulk and a Junk Spam folder. My Yahoo account online and in the app only shows one Spam folder for all such messages.

How can I ensure that I only have a single Spam folder, as is normal? I want to keep mail organization as simple as possible.

Thanks in advance!

I get your begging for money, you are obviously young, I have donated more money to you already than all my other email providers combined, period, you will allow me to move , remove as much as I want or I can delete you and you lose any future donations, but ticking me off with this we think this is junk crap trying to get more money from me only makes me want to DELETE YOU YOUNG PEOPLE, you act just like your buddy Google, lmk Anthony, or stop the bs

After first pressing "Mark" (K), the shortcut keys for "Mark as Junk" (S) and "Star" (S) are the same. Previously, the shortcut key for "Mark as Junk" was (J). Please make the necessary corrections.

最初に「マークを付ける」（K)を押してから、「迷惑マークを付ける」（S）と「スターを付ける」（S)のショートカットキーが同じです。 以前は迷惑マークのショートカットキーは（J)でした。

修正願います。