Thunderbird keeps trying to install a new helper tool and never opens.
When I try to open Thunderbird it keeps giving me a message that it is trying trouble install a new helper tool and asks for my password. I do so, hit the Install Helper button, and then nothing ever happens. I get a spinning beach ball and it never opens no long how I wait. I would be very grateful for any suggestions or advice on what to do.
All Replies (3)
Thunderbird does not do this. There is something else involved here. Check your anti-virus and see if other apps may be running at the same time. Can you recreate this scenario and post a screenshot? And, I am not one who can fully answer this, but a screenshot would then let a more technically-astute volunteer respond. Thank you
I've attached a screenshot but I don't think it will be very helpful. I have turned off my anti-virus software although nothing has changed. This is soooo frustrating.
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