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Adding a new password

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by christ1
  • Archived

mjohn739
mjohn739

Am trying to add a new password to a new installation of Thunderbird 38, but it doesn't ask for one. I went to Tools > Options > Security > Passwords then Saved passwords, where none was listed. How do I enter a new password given these circumstances?

Am trying to add a new password to a new installation of Thunderbird 38, but it doesn't ask for one. I went to Tools > Options > Security > Passwords then Saved passwords, where none was listed. How do I enter a new password given these circumstances?

All Replies (3)

christ1
christ1
  • Top 25 Contributor
  • Moderator

Thunderbird will prompt you for the password when it's needed, e.g. when running the new account wizard.

Am trying to add a new password to a new installation of Thunderbird 38

Please explain in detail

  • what you're doing
  • what happens
  • what you expect to happen
mjohn739
mjohn739 Question owner

Thanks for your feedback. Unfortunately, tb doesn't/hasn't asked, which is why I first attempted to delete any existing passwords. Do you know of a way to "force" tb to ask?

thnx, mjohn

christ1
christ1
  • Top 25 Contributor
  • Moderator

When Thunderbird does not prompt you for a password the most likely reason is that it cannot connect to the server. I.e. you don't even get to the point to supply a password, because something goes wrong before. So you'll need to fix the underlying problem first. Unfortunately you provided no further details to your problem.