Mozilla Monitor website will be down for 2 hours starting 5/20/2025 at 6 AM PT. Visit our status site for updates.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

while doing a Thunderbird update, install helper tool repeats when launching Thunderbird

  • 1 reply
  • 0 have this problem
  • 11 views
  • Last reply by Wayne Mery

John K
John K
more options

While updating Thunderbird on macos 15.3.2 Thunderbird started requesting Admin login info to install a helper tool. Appears to be in some kind of loop as the install helper window goes away but Thunderbird never launches again so I launch Thuderbird and once again the install helper window appears.

While updating Thunderbird on macos 15.3.2 Thunderbird started requesting Admin login info to install a helper tool. Appears to be in some kind of loop as the install helper window goes away but Thunderbird never launches again so I launch Thuderbird and once again the install helper window appears.

Modified by Wayne Mery

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Delete the thunderbird PROGRAM directory and install again.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.