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selected new email address as default, deleted old address, old email all gone?

  • 1 reply
  • 0 have this problem
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  • Last reply by david

dacyak
dacyak

Cut the cable a couple months ago. Have been using Firefox/Tbird many years. Stopped being able to access old email address of 25 years a couple days ago. When opened Tbird would always got to old email and say "couldn't log in" or something. Would cancel out of that twice, click on new address and collect new address email. Old email was always there, used it as reference during transition. At settings chose new as default and deleted old address. Looks like the boxes checked would not have deleted old email but it's gone. 3500+ of them. No warning, message, choice, nothing. took zero time. Cannot change in Mozilla login to new email address. Tried Tbird import tool, could seem to figure it out. Also need to update email in Mozilla. Help. Tks. x@yahoo.com

(PII removed by moderator)

Cut the cable a couple months ago. Have been using Firefox/Tbird many years. Stopped being able to access old email address of 25 years a couple days ago. When opened Tbird would always got to old email and say "couldn't log in" or something. Would cancel out of that twice, click on new address and collect new address email. Old email was always there, used it as reference during transition. At settings chose new as default and deleted old address. Looks like the boxes checked would not have deleted old email but it's gone. 3500+ of them. No warning, message, choice, nothing. took zero time. Cannot change in Mozilla login to new email address. Tried Tbird import tool, could seem to figure it out. Also need to update email in Mozilla. Help. Tks. '''''x@yahoo.com''''' (PII removed by moderator)

Modified by Ed

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david
david
  • Top 10 Contributor

Depending on how you deleted the account, the message folders may still be there. - click help>troubleshootinginformation - scroll to 'profile folder' and click 'open folder' - you are now in the profile. - if the account was IMAP, open the imapmail folder. if POP, then open the mail folder - if your account is shown, then click the account name and your message folders, such as inbox, inbox.msf will appear. - if that is true, let me know and I'll provide next steps.

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