cannot get or send email
As of this morning, I cannot get or send email via thunderbird. I spent over an hour with aol, who determined that all of the settings are correct. I can read and send email on aol's website, but not via thunderbird. Instead, I get a pop up window that reads:
Login to server pop.verizon.net with username rsmedelg failed.
I have three options: retry, enter new password, and cancel
This has happened in the past but I do not remember how they fixed it.
I am at my wit's end.
My old memory is that years ago they had changed the password without telling me.
Chosen solution
For AOL I do not use two factor authentication.
After spending 90 minutes on the phone yesterday with both folks doing this that and the other, including changing temporarily my password, I still could not send or receive email via TB.
This morning, speaking with someone else at AOL, they were quickly able to remedy the problem (something to do with the password), and all is fine. Thank you all for your efforts with me and with TB in general.
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an addendum: After AOL did a remote control of my computer, they determined that all settings were correct. They tried logging in with a different password, no luck. After an hour on the phone, they ended up saying that the problem is with thunderbird and that I should contact them.
Rebooting the computer, restarting thunderbird, rebooting the modem (Verizon FIOS), did nothing to correct the problem.
I wonder if I should just wait a day.
Try with these settings:
incoming POP server: pop.aol.com, 995, SSL/TLS, OAuth2, email address
outgoing SMTP server: smtp.aol.com, 465, SSL/TLS, OAuth2, email address
Enter the account password in the OAuth window when asked to allow TB access.
thank you for your reply.
incoming server is pop.verizon.net
outgoing server is smtp.verizon.net
other settings are the same.
I cannot find anywhere in the account settings to allow TB access.
I say the problem is on their end. AOL says that on my end and that I need to contact Thunderbird to fix it.
My test?
Download Thunderbird on my laptop (I have been using it on my desktop which uses Windows 10.
I will use the same settings on the laptop as I have on my desktop.
Now to try and see what happens.
I downloaded Thunderbird on my laptop. It did not work in that I could not get or send email. I continue to get the pop up window that reads:
retry, enter new password, and cancel
Now for another call to AOL.
Any other ideas?
In my earlier call to AOL they had me reboot the modem (Verizon FIOS), reboot the computer and restart Thunderbird, the latter two multiple times.
Oh brother. It is 11:00 p.m. here on the east coast. AOL's message is that the office is closed (really? When I called earlier I was speaking with someone in Romania) and that I should call back later, which I will do.
In the meantime, if anyone has any other ideas, I am open.
By the way, I had hoped that Thunderbird on my desktop was not corrupted and that I would not have to uninstall and reinstall, possibly losing important files.
I shall assume that if the newly installed TB on my laptop does not work that the problem is not with the application on my desktop.
Have you created and are using an application password as AOL require for those using two factor authentication?. I have seen nothing mentioning it if you are.
See https://help.aol.com/articles/Create-and-manage-app-password
Chosen Solution
For AOL I do not use two factor authentication.
After spending 90 minutes on the phone yesterday with both folks doing this that and the other, including changing temporarily my password, I still could not send or receive email via TB.
This morning, speaking with someone else at AOL, they were quickly able to remedy the problem (something to do with the password), and all is fine. Thank you all for your efforts with me and with TB in general.
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