We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

0ae5b9f8-bd7a-4142-81a5-f0385d48b906 10/6/2025, 10:52 PM 69fe8493-6f1c-4baf-b318-bbcafc5944da 10/6/2025, 9:49 PM 5c4085fd-07ec-4afb-a35f-3bab1ac49e8b 10/6/2025, 3:51 PM 938522c1-4a08-486a-a429-ae51cac474d6 10/6/2025, 10:33 AM 1ec34b48-50ed-4734-bcfd-7e5a490a5f3a 10/5/2025, 11:03 PM

Hi Howard

Are these crashes that have been submitted and start "bp-"?