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Firefox suddenly factory reset?

Firefox Sync data
Paul replied 1 year ago
sarah.lessey
sarah.lessey

Firefox abruptly factory reset itself after I turned my computer off and back on again. All of my themes, extensions, and bookmarks are gone. My phone, which was connected, is still normal and has my full search history+bookmarks.

How do I fix my computer?

Firefox abruptly factory reset itself after I turned my computer off and back on again. All of my themes, extensions, and bookmarks are gone. My phone, which was connected, is still normal and has my full search history+bookmarks. How do I fix my computer?

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

This support article should help:

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update