Firefox Community Forum

bold text One of my vitally important issues synce my cell and PC tried to sync is that my Malwarebyte Premium went haywire and I began getting alerts from Firefox, saying "my files" got access to (something),,, and asked me if it was I who generated that. I guess the answer is yes.

I've contacted Malwarebytes Support, and their SYSTEM robotically tell me I have succeeded in logging in. But I am UNABLE TO ACTIVATE MY PREMIUM (PAID UP MONTHS FROM NOW... to get my info needed to activte my account.

Additional info: At, or about, the same day all these issues started, I clicked on the Malwarebytes account option to have Malwarebytes apply their BROWSER PROTECTION APP. i'm not certain of anything. Am asking YOU if YOU can diagnose.

MORE additional info: In early hours of trying to solve all these issues, I received lots of alerts saying to the effect that this-or-that app is being treated as a suspected security threat and, if it is NOT to click on a box to not post this alert any longer. I clicked that box EACH TIME. (SIGNIFICANTLY) SOME OF THE APPS TREATED AS SUSPICIOUS WERE APPS OF MALWAREBYTES ITSELF...

I SURMISE SOME OR ALL THESE ISSUES ARE BEING CAUSED BY CONFLICTS BETWEEN SOME COMBINATION of the above... but maybe just some two of them.

MORE INFO: A month or so ago I BOUGHT A NEW COMPUTER (THE CURRENT ONE). AND, when I first contacted Malwarebytes about all this, their SYSTEM notified me I had signed in to them from an UNKNOWN SOURCE.

MORE INFO: I looked at the specific EXTENSIONS in my firefox browser, so see which to DELETE, to see if I can then resolve all (or whatver one or whatever MIX) BY THAT MEANS.

MORE INFO: I tried removing the firefox app and then re-downloading it... but this may have been when I ended up with two copies of firefox.

There are more details, and guesses, as to what my resolve all these POSSIBLY RELATED CONFLICTS. But my brain has been turned to mush by seeking what to try in hopes of resolving -- then trying the solutions offered to me, NONE OF WHICH HAS WORKED.

The Firefox browser is BY FAR my choice of all (due to all the disconcerting ads and news and other bloatware all the others flood me with if I use them.

PLEASE BE AWARE that, when I seek support, or get steps as to what ROBOTS (including AI) all want me to tell them what my issue (S I N G U L A R) is... And I cannot get even live support techs to take into account that I do not have ONE support issue... but AT LEAST TWO CONFLICTING THINGS... which is what makes the steps to solve one of them independently DO NOT SUCCEED.

Been pulling my hair out over this. Forced it seems to upgrade firefox so fine. I finally did.

Mind you I'm using an old imac running high sierra. IOS 10.13.6

I GOT firefox ok, but the prompt to import bookmarks showed me every OTHER browser on my computer except my old firefox where all my bookmarks ARE.

I found instructions such as.... (this is one of many,none helped.)

copy; Old firefox version 1) Right click top right menu icon 2) Bookmarks > Manage bookmarks 3) Import and Backup > "Export Bookmarks to HTML...

Right off the bat, Right click TOP RIGHT MENU ICON.

I DON'T SEEM TO HAVE ONE OF THOSE! What "menu icon" are they talking about???

There IS a hamburger, (the three bars) icon, and under that is bookmarks and manage bookmarks. and past that is a short list of SOME of MY assorted bookmarks, but NO WHERE TO BE FOUND is any export, back up, import or any such thing.

I found earlier (and can't find it now) instructions on location through my mac library folder (there was a path to that I forgot now) but once I got where that set of instructions led, it did NOT give me anything to save, export, copy paste or any such thing. Useless waste of time.

I have been rebuilding a few of the ones I kept up in the toolbar ONE AT A TIME.... painfully, especially things I have to log into means RE logging in all over. ROYAL PAIN this is.

This upgrading nonsense is so frustrating. I put it off until I absolutely have no choice. THIS is why.

It's always syncing. Not sure if that is the cause for my containers to not appear from Multi Containers Addon.

I couldn't find anything in the journal logs.

How to restore my history password and addons? I installed a couple of other versions of Firefox and now I have lost the history and password and plugins, but I still keep the tabs.

I've recently updated syncing between Chrome and Firefox. One of my computers has all of the new bookmarks and registered the removal of some others. Everything looks good on that computer. On another computer, the new bookmarks aren't showing up at all. I uninstalled and reinstalled Firefox and logged out and back in, but nothing changes.