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The site does not open.

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  • 0 have this problem
  • 36 views
  • Last reply by Paul

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Hello! The site https://www.ntlite.com/ does not open. In other browsers everything opens.

Hello! The site https://www.ntlite.com/ does not open. In other browsers everything opens.

All Replies (9)

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Hello, unfortunately I can't reproduce this as I can open the page on my Firefox. There is a possibility something is blocking the page to load, try using Troubleshoot mode and let us know if it worked.

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The site is not blocked in the Russian Federation, I installed pure Firefox on a virtual machine and it still does not open. EDGE opens everything without any VPN.

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Hello,

We're sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it. Does the problem persist?
  2. If the problem is not fixed, try clearing Firefox cache. Does it help?
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
  4. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?
  5. Finally, if the problem is still not fixed, please check if it persists in other browsers (e.g. Chrome, Edge, Opera or Safari).
    • If it does, it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
    • If it doesn't, that's a compatibility issue. Please report it on Webcompat, so that our team there may be able to look into it. We'd also appreciate posting a link to your report here.

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It's the provider, but why does EDGE open without VPN? I don't know. Opera can't open either.

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What happens when you try to view that page? Is there an error message?

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At first it loads, loads, after some time it writes "unable to establish connection and blah, blah, blah"

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egor-vtyurin.85 said

... after some time it writes "unable to establish connection and blah, blah, blah"

Can you take a screenshot of that error page, including to the window frame?

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screenshot

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