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Import from Outlook is freeze crashing

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  • Last reply by hermann-san

hermann-san
hermann-san

Hi, I'm trying to import all my emails from Outlook 2019 (5GB) on Windows 10 in KVM , TB 137.0.1 During the import process starts to hang / freeze after having imported about 1.4GB. When I check the task manager for activity, there is non. I.e. CPU activity is very low (where it should be about 80 - 100%) and no disk activiy is going on for about 30 min. I close Thunderbird, but I can't reopen TB. It says it's already open. So I kill the tb process. Then I re-open TB and it has about 1.4GB of e-mail imported. crash reports bp-2189a8c5-f639-4dd2-abfb-257f10250408 bp-34687354-02bc-4ebe-90fc-855d20250408

Is there something that can be done to fix the issue?

Thanks & Regards, Hermann

Hi, I'm trying to import all my emails from Outlook 2019 (5GB) on Windows 10 in KVM , TB 137.0.1 During the import process starts to hang / freeze after having imported about 1.4GB. When I check the task manager for activity, there is non. I.e. CPU activity is very low (where it should be about 80 - 100%) and no disk activiy is going on for about 30 min. I close Thunderbird, but I can't reopen TB. It says it's already open. So I kill the tb process. Then I re-open TB and it has about 1.4GB of e-mail imported. crash reports bp-2189a8c5-f639-4dd2-abfb-257f10250408 bp-34687354-02bc-4ebe-90fc-855d20250408 Is there something that can be done to fix the issue? Thanks & Regards, Hermann

Chosen solution

it turned out that 2 emails with malicious attachments (exe and PDF, most likely trojans) have caused the crash. After removing those emails from the Outlook mailbox, the import was successful. For details on how I've found out which e-mails caused the issue, please see the bug report.

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All Replies (2)

Wayne Mery
Wayne Mery
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The crash reports match to Bug 1851297 - Import Crash in @ shutdownhang | nsOutlookCompose::ComposeTheMessage involving import?

Can you create an "Import" log using https://wiki.mozilla.org/MailNews:Logging#Gecko_Logging and then comment in the bug report?

Modified by Wayne Mery

Helpful?

hermann-san
hermann-san Question owner

Chosen Solution

it turned out that 2 emails with malicious attachments (exe and PDF, most likely trojans) have caused the crash. After removing those emails from the Outlook mailbox, the import was successful. For details on how I've found out which e-mails caused the issue, please see the bug report.

Modified by hermann-san

Helpful?

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