I suggest you log onto your online account to see what is there. Is this a POP account? A possibility is that the archive folder was created as a subfolder of the inbox, which would leave the inbox as still full. You can check this by # click help>troubleshootinginformation # scroll down to 'profile folder' and click 'open folder' # click either the imapmail folder if IMAP account or the Mail folder for POP # now, click the account folder so the message folders, such as inbox, sent, etc, appear # do a screenshot of that and post back. that will help in assessing and making suggestions on the issue.