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  • 6 replies
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  • 18 views
  • Last reply by timbernie

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Can't get Thunderbird to open. Have had it for years and now I get a message that I must restart to complete the recent updates. I have restarted and also shut down a dozen times, yet Thunderbird would not open for a week now. I have in my email address book 700 correspondents, now I lost them. Yearning for your help, Thanks, Chaim

Can't get Thunderbird to open. Have had it for years and now I get a message that I must restart to complete the recent updates. I have restarted and also shut down a dozen times, yet Thunderbird would not open for a week now. I have in my email address book 700 correspondents, now I lost them. Yearning for your help, Thanks, Chaim

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First, I have no expertise in the problem with restarting. But, on the 700 correspondents, you can save those by copying two files: abook.sqlite and history.sqlite to a safe place. Then, if you eventually need to do a full uninstall and reinstall, these two files can be copied back into the profile. You can locate the profile in Windows by entering %appdata% in the search box on the task bar and then click the thunderbird folder and then the profiles folder and then your profile.

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Thank you David for trying. Do the two files to be copied are spelled with a G or a Q?

Yet my problem isn't solved. Can someone else help me to get Thunderbird back on my screen without the non-stopping note to restart, even though I do it endless times?

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the letter is Q. you might try booting windows to safe mode and then uninstall thunderbird while retaining profile. then reboot and install fresh.

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> restart to complete the recent updates.

Delete the program directory c:\program files (x86)\Mozilla Thunderbird\ (confirm that is the current location by visiting Help > Troubleshooting information) nd reinstall from https://www.thunderbird.net/thunderbird/all/

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For address book. "If you do a search in the c:\users\<yourid>\appdata\roaming\thunderbird\profiles folder, you may find abook.sqlite and history.sqlite. These are the technical filenames of the addresssbook and the collected addressbook. You can import them with tools>import>importfromafile. This sometimes happens, that thunderbird creates a new profile and some content is left behind. No, this does not happen to everyone and is likely a glitch wherein an update was interrupted by another program, such as an antivirus product."

This might help. search for "abook.sqlite". Found it in a file, C:/windows.old. look for last oldest.

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Oh, forgot to add. then import to address book.

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