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Account locked

Lidia Wojtyna
Lidia Wojtyna

When I try to log in, I get the "your account has been locked for security reasons" message. I understand I'm supposed to get an email with a code to confirm my identity, but I didn't. I tried multiple times in the last few days. The only mail I got from Mozilla is one asking me to log in to change my password. But obviously, I can't log in.

When I try to log in, I get the "your account has been locked for security reasons" message. I understand I'm supposed to get an email with a code to confirm my identity, but I didn't. I tried multiple times in the last few days. The only mail I got from Mozilla is one asking me to log in to change my password. But obviously, I can't log in.

All Replies (2)

markwarner22
markwarner22

You should check the email account you use to login to verify what message they sent you about the account.

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor

Hello, See the following answer: https://support.mozilla.org/en-US/questions/1483915