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Thunderbird 128.5.2esr (Ubuntu 24.04) hangs after a few minutes completely

HugoKron
HugoKron

Hello,

I use Thunderbird 128.5.2esr with xubuntu 24.04.

All of a sudden (I haven't changed anything) thunderbird hangs completely after a few minutes running. The process does not react at all, I have to kill it. Thunderbird process is then stuck on 100% load.

Already testet (with no success):

  • Troubleshooting Mode with deactivated Addons
  • Disabled Global Indexing (with deleting global-messages-db.sqlite file)
  • Waiting for 20min (in case thread/process is running a long time)
  • Reboot OS

I have no idea what the issue is. Does anyone have ideas? Thx, Hugo

Hello, I use Thunderbird 128.5.2esr with xubuntu 24.04. All of a sudden (I haven't changed anything) thunderbird hangs completely after a few minutes running. The process does not react at all, I have to kill it. Thunderbird process is then stuck on 100% load. Already testet (with no success): * Troubleshooting Mode with deactivated Addons * Disabled Global Indexing (with deleting global-messages-db.sqlite file) * Waiting for 20min (in case thread/process is running a long time) * Reboot OS I have no idea what the issue is. Does anyone have ideas? Thx, Hugo

Chosen solution

I think all the uninstall, reinstall with snap, uninstall snap and so on had nothing to do with the problem. Moving the thunderbird-profile from veracrypt to just /home/.../.thunderbird/xyz did it

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All Replies (6)

Wayne Mery
Wayne Mery
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installed through what method?

HugoKron
HugoKron Question owner

Installed through apt (not snap).

But I could "solve" it:

  1. Uninstall thunderbird
  2. Install thunderbird through snap
  3. Ran into error that thunderbird process is already running (but there is none). This is a known problem, because my thunderbird-profile was on an encrypted veracrypt container and snap cannot access non-home files
  4. moved thunderbird-profile to /home/.thunderbird/xyz
  5. reinstalled thunderbird through apt (removed snap version)

Thunderbird runs normally

Wayne Mery
Wayne Mery
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So reinstalling using the same method helped?

FWIW https://bugzilla.mozilla.org/show_bug.cgi?id=1864589 - Severe slowdowns and blocking of the O.S. when using veracrypt 1.26.7

Modified by Wayne Mery

HugoKron
HugoKron Question owner

Chosen Solution

I think all the uninstall, reinstall with snap, uninstall snap and so on had nothing to do with the problem. Moving the thunderbird-profile from veracrypt to just /home/.../.thunderbird/xyz did it

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

> Moving the thunderbird-profile from veracrypt to just /home/.../.thunderbird/xyz did it

Excellent. That fits then with the bug report I cited.

Pierre François
Pierre François

What do you mean with "moved thunderbird-profile to /home/.thunderbird/xyz"?

Where is the thunderbird-profile? Is it a file? Or a directory? Moreover, there is no .thunderbird in the $HOME directory. Please, try to be more explicit: I use a snap version under Ubuntu. Thanks in advance.