Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

failed Mac, now need to use profile backup

  • 3 replies
  • 0 have this problem
  • 7 views
  • Last reply by david

billythomson427
billythomson427

Hi. My iMac failed and I now have another. I've downloaded TB to it. In my dropbox account I have a profile backup folder which I'm hoping is what I need. Is there a set of foolproof instructions for restoring from the profile backup?

Hi. My iMac failed and I now have another. I've downloaded TB to it. In my dropbox account I have a profile backup folder which I'm hoping is what I need. Is there a set of foolproof instructions for restoring from the profile backup?

Chosen solution

Thank you David, that worked perfectly Billy

Read this answer in context 👍 0

All Replies (3)

david
david
  • Top 10 Contributor

I sometimes get burned when attempting to help a Mac user, but I think these steps will work - and since they don't corrupt anything, they should cause no problems:

  1. in thunderbird, click help>troubleshootinginformation
  2. scroll down to 'profile foldler' in left column and click 'open folder'
  3. exit thunderbird, you are now in profile. Notice the folder in which the profile is located.
  4. copy your backup profile into the same folder as the current profile. remember its name
  5. restart thunderbird
  6. click help>troubleshootinginformation
  7. scroll down this time to 'profiles' and click 'about:profiles'
  8. click the 'create profile button
  9. click next
  10. enter a short name for the profile, such as OLDPROFILE
  11. click the choose button to locate and select your profile
  12. click finish and launch
billythomson427
billythomson427 Question owner

Chosen Solution

Thank you David, that worked perfectly Billy

david
david
  • Top 10 Contributor

Whooeee!!!!! Super. You're very welcome. You gave me my biggest smile of the day. :)