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Netflix wont play?

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

Bee
Bee
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Hi y'all! I've been trying to get netflix to play recently, and I keep getting the error code F7351. I tried looking it up, and didn't get anything, and also tried to dis- and re- enable DRM content, and that didn't work. Does anyone know what to do? Thanks for any help!!

Hi y'all! I've been trying to get netflix to play recently, and I keep getting the error code F7351. I tried looking it up, and didn't get anything, and also tried to dis- and re- enable DRM content, and that didn't work. Does anyone know what to do? Thanks for any help!!
Attached screenshots

All Replies (4)

zeroknight
zeroknight
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Does it still happen in Troubleshoot Mode?

Bee
Bee Question owner
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It did, tried just now

zeroknight
zeroknight
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Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose, make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website, data for that website will be saved once again.

You can toggle DRM off/on to make Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.