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Constantly freezing

  • 6 replies
  • 4 have this problem
  • 43 views
  • Last reply by sfhowes

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Dear reciever. After years of using TB and what we do think is a productive mail-tool that works for the benefits we are looking for has worked. However, the last 115- constantly freezing and shuts down. This is very annoying. It freezes at some folders from the main email-client- as we have deleted older folders integrated with this. But the problems remains. . We have done everything in our knowledge of the program but still no approvement. . At this point we are using Outlook..would be grateful to have some answers and possible sollutions for this issue. . Thanks in advance and keep up the great work U are doing. :-)

Dear reciever. After years of using TB and what we do think is a productive mail-tool that works for the benefits we are looking for has worked. However, the last 115- constantly freezing and shuts down. This is very annoying. It freezes at some folders from the main email-client- as we have deleted older folders integrated with this. But the problems remains. . We have done everything in our knowledge of the program but still no approvement. . At this point we are using Outlook..would be grateful to have some answers and possible sollutions for this issue. . Thanks in advance and keep up the great work U are doing. :-)
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All Replies (6)

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Have you done ctrl/alt/delete and selected Task Manager to see what's eating up CPU or memory?

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Have you done ctrl/alt/delete and selected Task Manager to see what's eating up CPU or memory?

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Start Windows in safe mode and see if TB performance is better.

https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

Helpful?

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Sounds like Howes knows how.

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Same for me. No crashes before, then came Thunderbird 115, I started using Unified folders, and I've been seeing frequent freezes. Every time I was expecting a new mail, went to check, froze again. I checked the Task Manager, Thunderbird was practically doing nothing (4% CPU usage). The rest of the system was around 95% idle. So I don't think that helps.

What IMO helps is, the fact that as soon as I turned off Unified folders, I was fine again! No more freezes. I turn them on again, the freezing returns. So it must be the Unified folders.

Modified by angrywolf2009

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angrywolf2009 said

Same for me. No crashes before, then came Thunderbird 115, I started using Unified folders, and I've been seeing frequent freezes. Every time I was expecting a new mail, went to check, froze again. I checked the Task Manager, Thunderbird was practically doing nothing (4% CPU usage). The rest of the system was around 95% idle. So I don't think that helps. What IMO helps is, the fact that as soon as I turned off Unified folders, I was fine again! No more freezes. I turn them on again, the freezing returns. So it must be the Unified folders.

Try resetting Unified Folders, restart TB, and see if UF works without freezing:

https://support.mozilla.org/en-US/questions/1429758

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