Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird

  • 3 replies
  • 1 has this problem
  • 55 views
  • Last reply by dmlad

Barbara
Barbara
more options

I have been using Unified Folders in Thunderbird for a long time. But now with Supernova, my Unified Inbox is just empty & remains so even after the latest update - whilst the other unified folders work all right. Please help! Many thanks Barbara

I have been using Unified Folders in Thunderbird for a long time. But now with Supernova, my Unified Inbox is just empty & remains so even after the latest update - whilst the other unified folders work all right. Please help! Many thanks Barbara

Chosen solution

Reset Unified: Help/Troubleshooting Info, Profile Folder, Open Folder, close TB, delete virtualFolders.dat and the Mail/smart mailboxes subfolder, restart TB, see if Unified Folders is working.

https://support.mozilla.org/en-US/questions/1426387

Read this answer in context 👍 2

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Reset Unified: Help/Troubleshooting Info, Profile Folder, Open Folder, close TB, delete virtualFolders.dat and the Mail/smart mailboxes subfolder, restart TB, see if Unified Folders is working.

https://support.mozilla.org/en-US/questions/1426387

Modified by sfhowes

Barbara
Barbara Question owner
more options

Problem solved, so many thanks! And I like your profile picture ... Warm regards from Switzerland Barbara

dmlad
dmlad
more options

Tried this and unified inbox works again. But I still have the problem of not being able to switch sending accounts when I open a new message to send. Thanks for the suggestion.