Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Microsoft Teams web Large Gallery mode not working since 118.0.1

  • 8 replies
  • 0 have this problem
  • 38 views
  • Last reply by powernemo

more options

Hello! Since I updated Firefox to 118.0.1 (latest version when writing this) the Teams Large Gallery mode in Firefox is displaying black and eventually all the participants appear but the performance is 1 frame per minute. All the cameras are frozen and occasionally the display refreshes for one single frame.

Audio is working fine and default Gallery mode (only 4 camera displayed) still works normally.

Thank you!

Hello! Since I updated Firefox to 118.0.1 (latest version when writing this) the Teams Large Gallery mode in Firefox is displaying black and eventually all the participants appear but the performance is 1 frame per minute. All the cameras are frozen and occasionally the display refreshes for one single frame. Audio is working fine and default Gallery mode (only 4 camera displayed) still works normally. Thank you!

Modified by powernemo

Chosen solution

Ok apparently updating to 118.0.2 has fixed the issue for me.

Read this answer in context 👍 0

All Replies (8)

more options

Does it still happen in Troubleshoot Mode?

Helpful?

more options

Hello, yeah just tried even with 2 users only several seconds to show the 2 webcam videos then i see only the 2 frozen cameras.

Helpful?

more options

Helpful?

more options

Hello, no I tried something else instead. My work laptop had still a previous version of Firefox so I connected on Teams web, Large Gallery all working as usual. The I clicked on Update Firefox, now I am currently on the same version 118.0.1 and it's broken also on my laptop, same exact issue: Frozen Large gallery (audio working) and default 4 people Gallery working normally.

The machines are respectively Win 10 and Win 11, they are on 2 different networks and one is on Ethernet the second Wi-Fi.

The only common thing is Firefox 118.0.1

Helpful?

more options

Try disabling Tracking Protection for the site.

You can test daily builds between 2023-07-31 (117) and 2023-08-28 (118) to find when it broke by manually downloading them or automate the process with mozregression.

Helpful?

more options

Hello, thanks for the suggestion. Tracking Protection has no effect at all. I did a couple of tests with mozregression see attached screenshot.

It's a tedious process to test because you need to login, enter credentials, two factor authentication so I managed to test from July to August (did another test that did not screenshot but it was for September/ October and was already broken).

Not sure what other info i can provide, hope this helps

Helpful?

more options

The repro steps apart that are straightforward:

  • Login in Teams web version
  • Select the Calendar view from the side bar icons
  • In the right top corner there are several buttons: use "Meet Now" to make a quick meeting (with just yourself)
  • When the meeting starts allow mic and camera and proceed
  • In the toolbar at the bottom click the 3 dots icon
  • In the popup menu switch from "Gallery" to "Large Gallery (preview)"

Helpful?

more options

Chosen Solution

Ok apparently updating to 118.0.2 has fixed the issue for me.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.