Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

ZoneAlarm keylogger has resurfaced in Firefox version 117.0

  • 3 replies
  • 0 have this problem
  • 25 views
  • Last reply by cor-el

Hewlett_64
Hewlett_64
more options

Problem with ZoneAlarm keylogger has resurfaced in Firefox version 117.0, where typed characters do not match displayed characters in web browser. I turned off ZA keylogger but problem persists in Firefox. Mozilla technical support needs to correct this latest problem with ZA keylogger conflict.

Problem with ZoneAlarm keylogger has resurfaced in Firefox version 117.0, where typed characters do not match displayed characters in web browser. I turned off ZA keylogger but problem persists in Firefox. Mozilla technical support needs to correct this latest problem with ZA keylogger conflict.

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

The last time this happened, it was an update from ZoneAlarm that fixed it. Is your copy of ZoneAlarm completely up to date?

Hewlett_64
Hewlett_64 Question owner
more options

From about one month ago, a fix was made to Mozilla Firefox browser. Version 117.0 of Firefox brought back the same problem with ZA Anti-Keylogger. I also see similar problem with Google Chrome browser. Microsoft Edge does not show this problem. Temporary workaround from ZA is to uninstall the AKL feature to the security suite, or to use a different browser. My ZA security suite, Firefox and Chrome all all up-to-date. Firefox 116.0.2 fixed an issue that was causing keystrokes to be scrambled for users using ZA anti-keylogger, but problem has resurfaced with Firefox version 117.0.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In 116 this got fixed by reverting the block for icsak.dll that was added because if caused crashes. In 117 this seems to be about msctf.dll and Mozilla has contacted ZA.

  • 1777960#c17 - Crash in [@ TF_Notify] - Crash with ZoneAlarm Anti-Keylogger on Windows 11 22H2 when starting to type

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)