Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't open docx file attachment in Thunderbird

  • 1 reply
  • 0 have this problem
  • 63 views
  • Last reply by sfhowes

shaya4
shaya4
more options

I am unable to open up a Word docx file attachment in Thunderbird. I can open a Word doc file attachment, but not a docx file attachment. "Use Word (default)" are both the "Actions" that are set to open a Microsoft Word 97-2003 document and Microsoft Word Document under 'Settings/General/Files & Attachments'.

I am unable to open up a Word docx file attachment in Thunderbird. I can open a Word doc file attachment, but not a docx file attachment. "Use Word (default)" are both the "Actions" that are set to open a Microsoft Word 97-2003 document and Microsoft Word Document under 'Settings/General/Files & Attachments'.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Try this: click the Action drop-down for docx files in the Files & Attachments section, Use other..., then Browse... to the Word executable, e.g. word.exe. Restart TB and see if docx attachments open. The attached picture shows the dialog with TB 102, but in TB 115 it is clipped at the bottom.

See also https://support.mozilla.org/en-US/questions/1420082