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Netflix says incorrect password only in Firefox.

Mckenzie Boyle
Mckenzie Boyle

Just switched to firefox as my default and found that I can't sign in to netflix. It always gives me the "incorrect password" message. I've tried resetting the password, clearing cookies, restarting, turning the DNS proection off, restarting my computer, etc to no avail. Anyone else have this issue or know a potential solution?

Just switched to firefox as my default and found that I can't sign in to netflix. It always gives me the "incorrect password" message. I've tried resetting the password, clearing cookies, restarting, turning the DNS proection off, restarting my computer, etc to no avail. Anyone else have this issue or know a potential solution?

Chosen solution

update: it turns out it seems it was caused by having NordVPN's threat protection turned on. Don't know why that only effects specifically logging into netflix on firefox, but who knows. Thanks for all the suggestions!

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All Replies (5)

zeroknight
zeroknight

Does it still happen in Troubleshoot Mode?

Mckenzie Boyle
Mckenzie Boyle Question owner

Yes, it does.

Terry
Terry

This may help.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_the-problem-happens-in-troubleshoot-mode

You could try 'forgetting' the site. Find it in history, right-click and select "Forget about this site".

https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox#w_remove-a-single-website-from-your-history

Modified by Terry

zeroknight
zeroknight

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

Mckenzie Boyle
Mckenzie Boyle Question owner

Chosen Solution

update: it turns out it seems it was caused by having NordVPN's threat protection turned on. Don't know why that only effects specifically logging into netflix on firefox, but who knows. Thanks for all the suggestions!