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Outlook Web - Reader View doesn't work

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  • Last reply by cor-el

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I've tried the F9 Keyboard Shortcut, I've tried other Reader Add-Ons, this function simply doesn't work with Outlook. Either when in the Inbox, or with an opened Email. Anyone else encounter this?

Anyone know of a solution to making this work?


On a VERY side note: Here is my 1st initial text, when I believed the problem was about Firefox Add-Ons (I now have discovered it's not about the Add-Ons, it's the about the Reader View function). << When double-clicking on an Email, on the Outlook web site (https://outlook.office.com/mail/), the Email opens in a new window. When the new Window is opened, doesn't work.

When I click on Firefox's "Enhanced Tracking Protection" Icon and disable it, then the Extensions work. What's even weirder, is the behavior is the same for the REVERSE (if the Enhanced Protection is Disabled, the Keyboard Shortcut doesn't work until I "ENABLE" the Enhanced Protection).

Is there a setting in about:config that can return the functionality of Add-Ons (Extensions)?

On a side note, I found a setting to force the New Emails to Open in a new Tab instead of a new Window. The same bevaior is replicated, No improvement has been shown on that front. browser.link.open_newwindow.restriction = 0 >>

I've tried the F9 Keyboard Shortcut, I've tried other Reader Add-Ons, this function simply doesn't work with Outlook. Either when in the Inbox, or with an opened Email. Anyone else encounter this? Anyone know of a solution to making this work? On a '''''VERY '''''side note: Here is my 1st initial text, when I believed the problem was about Firefox Add-Ons (I now have discovered it's not about the Add-Ons, it's the about the Reader View function). << When double-clicking on an Email, on the Outlook web site (https://outlook.office.com/mail/), the Email opens in a new window. When the new Window is opened, doesn't work. When I click on Firefox's "Enhanced Tracking Protection" Icon and disable it, then the Extensions work. What's even weirder, is the behavior is the same for the REVERSE (if the Enhanced Protection is ''Disabled'', the Keyboard Shortcut doesn't work until I "ENABLE" the Enhanced Protection). Is there a setting in about:config that can return the functionality of Add-Ons (Extensions)? On a side note, I found a setting to force the New Emails to Open in a new Tab instead of a new Window. The same bevaior is replicated, No improvement has been shown on that front. browser.link.open_newwindow.restriction = 0 >>

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Side-Side Note: As for the Add-On in question, I am using the "Readability based Reader View" Add-On.

https://addons.mozilla.org/en-CA/firefox/addon/readability-based-reader-view/

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Hello,

I understand that you are experiencing an issue with the Reader View function not working in Outlook Web when using Firefox. It seems that disabling the "Enhanced Tracking Protection" allows the extensions to work, but the behavior is inconsistent depending on the status of the Enhanced Protection.

As a support forum contributor, I would suggest the following steps to troubleshoot and potentially resolve the issue:

Clear your browser cache and cookies: Sometimes, outdated or corrupted data can interfere with the proper functioning of browser features. Clearing your cache and cookies may help resolve the issue.

Try using Firefox in Safe Mode: Safe Mode disables all extensions and themes temporarily, allowing you to troubleshoot if any of them are causing conflicts with the Reader View function. You can access Safe Mode by clicking on the menu button (three horizontal lines) in the top-right corner of Firefox, then selecting "Help" and choosing "Restart with Add-ons Disabled."

Update Firefox to the latest version: Keeping your browser up to date ensures that you have the latest bug fixes and improvements. Check for any available updates and install them if necessary.

Reset Firefox settings: If the issue persists, you can try resetting Firefox to its default settings. This will revert your browser settings to their original state without affecting your bookmarks, history, or saved passwords. To do this, click on the menu button, select "Help," and choose "Troubleshooting Information." In the new tab that opens, click on the "Refresh Firefox" button.

Please note that these are general troubleshooting steps, and the specific solution may vary depending on the cause of the issue. It would be helpful to gather more information about your Firefox version, installed extensions, and any error messages you encounter to provide more targeted assistance.

I hope this helps, and please let me know if you have any further questions!

Best regards, Suram Firefox Support Volunteer

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"Reader View" (about:reader?url=) is only available on webpages that meet certain conditions like a specific layout. There is a minimum character count for containing elements that show in Reader mode, so you may not see all the text if the page isn't designed to be used with Firefox Reader mode.

  • view-source:resource://gre/modules/reader/Readability.js