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Document Expired

  • 3 replies
  • 0 have this problem
  • 165 views
  • Last reply by cor-el

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I have been trying all afternoon and no matter how fast I am, I am getting this message.

Document Expired

This document is no longer available.

The requested document is not available in Firefox’s cache.

   As a security precaution, Firefox does not automatically re-request sensitive documents.
   Click Try Again to re-request the document from the website.

When I click Try Again, I get logged out of the website I am on. What am I doing wrong? Is there a way to extend the time so I am able to reasonably enter the data into the form and not have it time out. I was able to the enter this information in the past without a problem.

The website is https://www.mysynchrony.com/ and I select one of my accounts and I am trying to add a bank account and I am unable to do so. Please help.

I have been trying all afternoon and no matter how fast I am, I am getting this message. Document Expired This document is no longer available. The requested document is not available in Firefox’s cache. As a security precaution, Firefox does not automatically re-request sensitive documents. Click Try Again to re-request the document from the website. When I click Try Again, I get logged out of the website I am on. What am I doing wrong? Is there a way to extend the time so I am able to reasonably enter the data into the form and not have it time out. I was able to the enter this information in the past without a problem. The website is https://www.mysynchrony.com/ and I select one of my accounts and I am trying to add a bank account and I am unable to do so. Please help.

Chosen solution

Well, instead I went to Microsoft Edge and got the true error that was occurring. However, I do not know who is responsible for the bad message so I will let Firefox know what happened in Microsoft Edge. It was a pop-up window at https://www.mysynchrony.com/ that put up a form, but I was entering the wrong data and the error message (which appeared at the top of the pop-up window upon submitting the form) was that the router number and account number were not verifiable at that bank. Which was true as I was entering the wrong account number. Once I entered the appropriate account number, the form processed with no problems. Basically, because of the error message being incorrect, I was getting aggravated over a simple process because I was looking across the street for an error in my own back yard. The error message that shows here is not even close to what was actually occurring as it reads as a time-out error and that is not the case, there is a legitimate data error behind submitting the form. I will inform Synchrony, however, I do not know what their stance on Firefox is. I do check any issue within Firefox against Microsoft Edge, because some companies do not update Firefox quickly and/or they have chosen to not make their websites compatible with Firefox. Firefox is number one to me, but not everyone agrees. I dislike Google chrome so this is the way of the world.

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That's not a firefox browser issue but site issue that expired the link or cookie to that site. You need to contact the site to get a link to document.

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Chosen Solution

Well, instead I went to Microsoft Edge and got the true error that was occurring. However, I do not know who is responsible for the bad message so I will let Firefox know what happened in Microsoft Edge. It was a pop-up window at https://www.mysynchrony.com/ that put up a form, but I was entering the wrong data and the error message (which appeared at the top of the pop-up window upon submitting the form) was that the router number and account number were not verifiable at that bank. Which was true as I was entering the wrong account number. Once I entered the appropriate account number, the form processed with no problems. Basically, because of the error message being incorrect, I was getting aggravated over a simple process because I was looking across the street for an error in my own back yard. The error message that shows here is not even close to what was actually occurring as it reads as a time-out error and that is not the case, there is a legitimate data error behind submitting the form. I will inform Synchrony, however, I do not know what their stance on Firefox is. I do check any issue within Firefox against Microsoft Edge, because some companies do not update Firefox quickly and/or they have chosen to not make their websites compatible with Firefox. Firefox is number one to me, but not everyone agrees. I dislike Google chrome so this is the way of the world.

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You normally get the error that the document has expired if you try to go back to a page that you aren't supposed to go to.

Do you use a bookmark or are you starting with the main (home) page of this website?

If you use a bookmark to access a specific page then instead navigate to this page starting with the main page or with the sign in page in case there is a problem with this bookmark.

Modified by cor-el