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can't install addons on refresh

  • 2 replies
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  • Last reply by DJ

DJ
DJ
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Hello there,

I've been having problems with using Firefox for a while. For context, I'm using a computer given to me by my college because my personal laptop gave up the ghost a while ago. It has a lot of security programs installed on it and I am obviously not allowed to mess with those at all, as my account doesn't have the permissions. Here are some of the problems I've been having:

  • always signed out of my firefox account on relaunch (no options enabled that would cause this)
  • always logged out of specific websites on relaunch (primarily noticed with discord)
  • addon windows never load
  • addons don't work, even when enabled, and after uninstall and reinstalling

I've tried uninstalling and reinstalling Firefox also, but nothing seemed to fix these problems. The only thing that stopped happening was being signed out of my Firefox account on relaunch but I have no idea what was causing it or what stopped it.

Now, in an attempt to fix the problems I was having with addons, I refreshed my Firefox. So far I haven't done anything to it other than sign into my Firefox account. Upon trying to reinstall my addons, I got errors like this: "An unexpected error occurred during installation." and "UBlock Origin could not be installed because Firefox cannot modify the needed file." For reference, here's all the addons I had installed before I refreshed: Tranquility Reader, HTTPS Everywhere, Better TTV, Shinigami Eyes, UBlock Origin, Windscribe, Enhancer for Youtube, Dark Reader, and Bitwarden. I tried installing UBlock Origin, Enhancer for Youtube, and Bitwarden, and got the exact same errors every time. I'm really lost on what to do.

Hello there, I've been having problems with using Firefox for a while. For context, I'm using a computer given to me by my college because my personal laptop gave up the ghost a while ago. It has a lot of security programs installed on it and I am obviously not allowed to mess with those at all, as my account doesn't have the permissions. Here are some of the problems I've been having: * always signed out of my firefox account on relaunch (no options enabled that would cause this) * always logged out of specific websites on relaunch (primarily noticed with discord) * addon windows never load * addons don't work, even when enabled, and after uninstall and reinstalling I've tried uninstalling and reinstalling Firefox also, but nothing seemed to fix these problems. The only thing that stopped happening was being signed out of my Firefox account on relaunch but I have no idea what was causing it or what stopped it. Now, in an attempt to fix the problems I was having with addons, I refreshed my Firefox. So far I haven't done anything to it other than sign into my Firefox account. Upon trying to reinstall my addons, I got errors like this: "An unexpected error occurred during installation." and "UBlock Origin could not be installed because Firefox cannot modify the needed file." For reference, here's all the addons I had installed before I refreshed: Tranquility Reader, HTTPS Everywhere, Better TTV, Shinigami Eyes, UBlock Origin, Windscribe, Enhancer for Youtube, Dark Reader, and Bitwarden. I tried installing UBlock Origin, Enhancer for Youtube, and Bitwarden, and got the exact same errors every time. I'm really lost on what to do.

All Replies (2)

DJ
DJ Question owner
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Dropa said
Put this way if this isn't your personal computer and a College laptop they have control what is installed and what you can do with it. You should check with your College IT support about this issue as it seems they don't permit unauthorized installs of apps not approved by them.

I understand that, but I've already seen them about issues with installing other things directly to the computer. I've been able to install programs like Slack and Anki without issue since contacting them about it. I'm also able to install and use extensions on Chrome (which I use exclusively for school) without issue.

DJ
DJ Question owner
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I'm not trying to install Chrome extensions, I said that because Chrome has a similar feature which functions fine as opposed to the problems I'm having with Firefox. I'm also trying to explain to you that they changed the permissions to allow installing programs for ALL accounts. If there was something deemed unsafe by the security programs, it would provide a notification saying it blocked or quarantined something, as all security programs do. They didn't only allow certain programs to be used. Please stop trying to explain to me how computer security works. If you're not going to actually help, you don't need to reply.

Modified by DJ