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cannot complete hotel booking

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by beibaden

beibaden
beibaden
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Using the hotels.com, I cannot complete the booking. The caches are empty, all cookies deleted; still the same: "Sorry, we’re having some trouble at the moment. Please try again. There are some problems with the form that need to be corrected. Please check the highlighted fields." Naturally, all fields are properly filled, the highlighted field is the c. card security number, that is defaults to blank when the booking confirmation button is pressed. I have to admit, I did try two other browsers and three computers and an android phone. All the same. Again: nothing in the caches, no cookies are present. The only "advise" that hotel.com was giving is the empty the caches. I even re-loaded the Firefox just to make it sure that it has the newest updates Simultaneously, I do not see on the Internet that others having the similar issue. Could you please point me to the right direction/ Thank you in advance, 

Paul
Using the hotels.com, I cannot complete the booking. The caches are empty, all cookies deleted; still the same: "Sorry, we’re having some trouble at the moment. Please try again. There are some problems with the form that need to be corrected. Please check the highlighted fields." Naturally, all fields are properly filled, the highlighted field is the c. card security number, that is defaults to blank when the booking confirmation button is pressed. I have to admit, I did try two other browsers and three computers and an android phone. All the same. Again: nothing in the caches, no cookies are present. The only "advise" that hotel.com was giving is the empty the caches. I even re-loaded the Firefox just to make it sure that it has the newest updates Simultaneously, I do not see on the Internet that others having the similar issue. Could you please point me to the right direction/ Thank you in advance, Paul

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose, make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website, data for that website will be saved once again.

beibaden
beibaden Question owner
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Thank you very much for your help. Unfortunately, it did not make a difference. I thought that this is not a browser related issue to begin with. I did try it with IE and Chrome, then Android phone, on several computers - all the same. What bothers me is that I have not seen any Internet entry about this problem, therefore, I thought that must be my fault. This is really confusing. Nevertheless, thank you for your help! 

                                         Paul