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Did not connect: Potential Security Issue (when trying to access accounts.firefox.com)

  • 2 replies
  • 3 have this problem
  • 11 views
  • Last reply by Emma

Emma
Emma
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Hi!

I'm struggling to reach the "https://accounts.firefox.com" website. Problem arose when I reinstalled windows, but I have the same issue on my phone.

--- System info: Windows 10 x64 professional Firefox version: 110.0 64-bit Phone info: Samsung galaxy s7 ---

The first error code I got was: MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE

Fixes that have been tried: 1. a) Turning off firewall + antivirus. Did not work. b) Making sure time + date are correct. Did not work. c) Making sure there are no pending windows (or other) updates. Did not work.

2. Problem due to https being forced. Disabled https forcing in about:config and tried accessing http://*. Did not work.

3. Old firefox version suggested. Did not work.

4. Someone said SSL_root setting needed to be changed in about:config. Did not work. But it did give a new error code: SSL_ERROR_BAD_CERT_DOMAIN

5. Reinstall after every fix. Did not work.

6. All fixes combined at some point. Did not work.

7. Haven't even tried to fix the phone issue.

Help.

Hi! I'm struggling to reach the "https://accounts.firefox.com" website. Problem arose when I reinstalled windows, but I have the same issue on my phone. ''--- System info: Windows 10 x64 professional Firefox version: 110.0 64-bit Phone info: Samsung galaxy s7 ---'' The first error code I got was: '''MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE''' Fixes that have been tried: 1. a) Turning off firewall + antivirus. Did not work. b) Making sure time + date are correct. Did not work. c) Making sure there are no pending windows (or other) updates. Did not work. 2. Problem due to https being forced. Disabled https forcing in about:config and tried accessing http://*. Did not work. 3. Old firefox version suggested. Did not work. 4. Someone said SSL_root setting needed to be changed in about:config. Did not work. But it did give a new error code: SSL_ERROR_BAD_CERT_DOMAIN 5. Reinstall after every fix. Did not work. 6. All fixes combined at some point. Did not work. 7. Haven't even tried to fix the phone issue. Help.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to rename/remove SiteSecurityServiceState.txt in the Firefox profile folder or possibly edit the file and remove references to accounts.firefox.com.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

Emma
Emma Question owner
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Have tried removing SiteSecurityServiceState.txt - did not work Have tried editing all references to Mozilla. - see below There are no references to accounts.firefox.com.

Same error message.