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I have used Firefox for years checking accounts and now it will not download CTFS. They tell me it is a Mozilla issue. Can anymone help? It tells me the requested URL was rejected and to consult the administrator and then a humungous ref. number.

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ssee subjecgt

ssee subjecgt

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You need to provide login or site error screenshot for other reading to see what is happening and a URL of the site causing the issue.

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Chosen Solution

You need to provide login or site error screenshot for other reading to see what is happening and a URL of the site causing the issue.

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iT is with Canadian Tire and their Triangle Master Card. I can not get in to log on as mentioned in my questionnaire.

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Does the page say "Access Denied" above the Reference #? That is characteristic of a website security system (sometimes called a Web Application Firewall) designed to prevent bot and other suspicious connections to the website. But why would your request be considered suspicious?

Some possible issues to consider:

(A) If you are using a VPN when accessing these sites, try without the VPN.

When you are using a VPN, your IP address is from a remote system used by many strangers. So if that IP address is temporarily banned due to someone else's activity, that also will affect you. If you need the VPN, try selecting a different server or exit node in your VPN software.

(B) If you have customized any privacy preferences that affect browser requests -- for example, modifying your "user agent" or referring site header -- you may need to undo those changes

Also, some add-ons may modify headers in a way that looks suspicious to these systems. We can't really tell how your browser identified itself to the problem site based on how it identified itself to this site, because add-ons are restricted in how they interact with this site. Can you think of any add-ons you use that might make privacy-related tweaks to your requests?

(C) If you have Firefox set not to accept ANY cookies, that also could be a problem for some sites

(D) Maybe your requests are modified by an intermediary (such as a proxy server, your security software, or an interloper)

Although most people are not intentionally using a proxy server, Firefox may discover one set up in your system settings. Sometimes forcing Firefox to ignore those settings helps with weird connection issues. Here's how:

Open the Settings page using either:

  • "3-bar" menu button > Settings
  • (menu bar) Tools > Settings
  • type or paste about:preferences into the address bar and press Enter/Return to load it

In the very tiny search box at the top of the page, type proxy and Firefox should filter to the "Network Settings" section of the page.

Click the Settings button, change the top setting to "No Proxy" and then click the OK button at the bottom of the dialog to save your change.

Any difference?