Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Issue with add-on

  • 5 replies
  • 0 have this problem
  • 16 views
  • Last reply by maxima_2006

more options

I installed TotalAV webshield & now firefox won't open full screen. I disable webshield, Firefox opens full screen. BUT I use webshield on chrome with NO ISSUES. I contacted TotalAV, and they said the issue is with Firefox. So...why is Firefox having an issue opening fullscreen when I enable webshield?

I installed TotalAV webshield & now firefox won't open full screen. I disable webshield, Firefox opens full screen. BUT I use webshield on chrome with NO ISSUES. I contacted TotalAV, and they said the issue is with Firefox. So...why is Firefox having an issue opening fullscreen when I enable webshield?

All Replies (5)

more options

Also, someone from Firefox said it was an issue with the add-on. But that is not true, because TotalAV with Webshield works fine with Chrome. Having more & more issues with Firefox.

Helpful?

more options

Addon issue are to contact the Developer for support. As to how it works with Chrome that is up to Chrome Addon page support to address Chrome Addon issues.

Helpful?

more options

I have contacted TotalAV - that's the FIRST person I contacted. And they did a troubleshooting & found it's a Firefox issue. Now I need Firefox's assistance.

Helpful?

more options

What are the findings? Addon issues are up to the Addon developer to fix Firefox only hosts the Addons it's the creators that need to insure their Addon works with Firefox.

Helpful?

more options

My apologies for not having that information at hand. I've been working on this for so long. I'll have to get back in touch with TotalAV. Thanks. Will get back to you.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.