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My password and login infos are gone after i reset my computer and signed in on my account in firefox.

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  • Last reply by Paul

him410935
him410935
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so I installed firefox again after resetting my PC for installing windows 10 . And when I installed firefox again and login with my firefox account my logins and passwords i saved in the account are gone. Can you help?

so I installed firefox again after resetting my PC for installing windows 10 . And when I installed firefox again and login with my firefox account my logins and passwords i saved in the account are gone. Can you help?

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Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.