This thread was archived. Please ask a new question if you need help.
Can't play Amazon videos
I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message:
"Firefox is installing components needed to play the audio or video on this page. Please try again later."
I have tried searching for a solution but no avail. I have disabled and re-enabled DRM, bit it was a no go. I tried re-downloading firefox, still had the same issue. I created a new profile, still won't work! I have been searching for solutions constantly and tried so many but none seem to work. Finally someone suggested that I check my extensions and App data and I saw a sign that said:
"widevine decryption module provided by google inc. will be installed shortly"
but it has been almost a day and it still hasn't been installed. In advanced preferences I looked up widevine and saw this:
media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.enabled true media.gmp-widevinecdm.lastDownloadFailReason Error: Failed downloading via ServiceRequest, status: 0, reason: error media.gmp-widevinecdm.lastDownloadFailed 1671609470 media.gmp-widevinecdm.lastInstallStart 1671609449 media.gmp-widevinecdm.visible true
Is the problem with my computer or internet?
I understand that there is an issue viewing some streaming services in Firefox. This is being looked into by our developers and we hope to have a solution to this soon.Read this answer in context 👍 0
All Replies (1)
I understand that there is an issue viewing some streaming services in Firefox. This is being looked into by our developers and we hope to have a solution to this soon.