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Firefox not displaying my website design propery

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  • 26 views
  • Last reply by cor-el

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I have a website which is designed pretty good, a few days back some users reported to us that they are Firefox users and our website is not displayed properly on this browser. We did not used a lot of java script and try to avoid overloading our website with non necessary elements but it is still not working on Firefox. Meanwhile our web designers have chosen light weight themes and optimised the site for browsers so the problem is not from our side. Can anyone from the support check our website and guide us if we have used anything which firefox browser doesn't support? here is the link to our website https://capitalplusauditing.ae/

I have a website which is designed pretty good, a few days back some users reported to us that they are Firefox users and our website is not displayed properly on this browser. We did not used a lot of java script and try to avoid overloading our website with non necessary elements but it is still not working on Firefox. Meanwhile our web designers have chosen light weight themes and optimised the site for browsers so the problem is not from our side. Can anyone from the support check our website and guide us if we have used anything which firefox browser doesn't support? here is the link to our website https://capitalplusauditing.ae/

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Seems to be looking fine here.

Can you attach a screenshot that shows this problem ?


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

See also:

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