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Thunderbird problem

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  • Last reply by Toad-Hall

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I recently asked a question and David replied. He asked me for further information and I replied using the Reply facility above the comments box. I subsequently received a Failure message and realised that my reply had gone to a No reply destination and I had no means of contacting David. If David would like to respond I will have another try at giving him the information he asked for. I am new to using the community facilities so I may have not followed the correct procedures - should I use the Reply facility over the message box to respond as I did? Alan Parr

I recently asked a question and David replied. He asked me for further information and I replied using the Reply facility above the comments box. I subsequently received a Failure message and realised that my reply had gone to a No reply destination and I had no means of contacting David. If David would like to respond I will have another try at giving him the information he asked for. I am new to using the community facilities so I may have not followed the correct procedures - should I use the Reply facility over the message box to respond as I did? Alan Parr

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You got an email and in it's contents - after the text message bit there would have included a button. If you asked the original question that button will say 'Mark it as solved'. If the contents of the email did fix your issue then you click on 'Mark it as Solved' button.

If it did not fix OR you need to supply more information then to the right of that button - click on the text link which says 'This doesn't solve my problem' and it auto opens in a browser in the Thunderbird Support Forum in the question.

If you are posting a comment in a question created by another person, then you would see a 'Post a Reply' button instead . Click on that button and it auto opens in a browser in the Thunderbird Support Forum in the question.

You can always locate any questions you have asked via your profile. Here is a link to your profile, perhaps it might be helpful to bookmark it just in case you ever need it.

Modified by Toad-Hall

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This is a direct link to the original question https://support.mozilla.org/en-US/questions/1390359

It looks like you have been communicating ok, so I'm not sure why you have lost your way. In the forum question there is a facility to upload image files to supply requested information.

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