Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

email attachments

  • 1 reply
  • 0 have this problem
  • 8 views
  • Last reply by Matt

more options

I running Windows11 on a new HP laptop. Out of blue, I am unable to send any picture files attached to my emails. There is no problem sending *.pdf or *.doc files but *.jpg, *gif and *.png files are rejected due to "suspected spam" (is what the messge reads).

I've tried different platforms, e.g., iPhone, and windows laptop, and different email accounts. My email provider, Hughes, tells me it must be the particular files, however it is doubtful that my entire collection of family pictures are somehow now spam. I have scanned my entire hard drive for malware, virus and the usual (Kasperky Plus) and it comes up clean, no issues.

I have disabled the email protection on my email to no affect. Picture files are still rejected.

I have tried two different email accounts; Mozilla Thunderbird and Protonmail. Both accounts will not send the picture file attachments, but as mentioned will send other file attachments.

Any suggestions?

I running Windows11 on a new HP laptop. Out of blue, I am unable to send any picture files attached to my emails. There is no problem sending *.pdf or *.doc files but *.jpg, *gif and *.png files are rejected due to "suspected spam" (is what the messge reads). I've tried different platforms, e.g., iPhone, and windows laptop, and different email accounts. My email provider, Hughes, tells me it must be the particular files, however it is doubtful that my entire collection of family pictures are somehow now spam. I have scanned my entire hard drive for malware, virus and the usual (Kasperky Plus) and it comes up clean, no issues. I have disabled the email protection on my email to no affect. Picture files are still rejected. I have tried two different email accounts; Mozilla Thunderbird and Protonmail. Both accounts will not send the picture file attachments, but as mentioned will send other file attachments. Any suggestions?

All Replies (1)

more options

Closing this duplicate, answered here https://support.mozilla.org/en-US/questions/1388876