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Thunderbird v102.1.0 Won't save passwords

fpuckett
fpuckett
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I recently installed version 102 and I am having an issue with password manager. I need to enter my password each time I want to check my email. If I check the box for password manager to save the password, I get the incorrect password error message. If I enter my password but do not check the save password box, I can retrieve my email. If I leave Thunderbird open I can retrieve email without reentering my password. If I exit Thunderbird, restart and retrieve my email, it asks me to enter my password again. I looked in security settings - My saved password box is empty and I can not add any accounts to it. I have tried deleting key3.db, cert8.db, logins.json to no avail. Any ideas?

I recently installed version 102 and I am having an issue with password manager. I need to enter my password each time I want to check my email. If I check the box for password manager to save the password, I get the incorrect password error message. If I enter my password but do not check the save password box, I can retrieve my email. If I leave Thunderbird open I can retrieve email without reentering my password. If I exit Thunderbird, restart and retrieve my email, it asks me to enter my password again. I looked in security settings - My saved password box is empty and I can not add any accounts to it. I have tried deleting key3.db, cert8.db, logins.json to no avail. Any ideas?

Chosen solution

I tried deleting the file secmod.db I saw in another post and it works now.

Read this answer in context 👍 11

All Replies (7)

DJ_Ralf
DJ_Ralf
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Please try to disable HW-acceleration

see also: https://support.mozilla.org/en-US/questions/1383741

Modified by DJ_Ralf

fpuckett
fpuckett Question owner
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Thanks for the reply. I made the change in settings but it did not help. I still get the incorrect password message if I check the box for password manager to save the password.

fpuckett
fpuckett Question owner
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I tried starting in safe mode thunderbird -safe-mode and click troubleshooting mode and it works. Passwords are save in password list. But when I restart in normal mode, the problem happens.

fpuckett
fpuckett Question owner
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Chosen Solution

I tried deleting the file secmod.db I saw in another post and it works now.

dmitriy.shremzer
dmitriy.shremzer
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102.4.0 where is file secmod.db?

Anton Shcherbinin
Anton Shcherbinin
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dmitriy.shremzer said
102.4.0 where is file secmod.db?

It is in your profile directory. To find your profile directory, select menu Help -> More Troubleshooting Information In the new Thunderbird tab that appears, in the Application Basics section, find Profile Folder and click Open Folder button next to it.

Anton Shcherbinin
Anton Shcherbinin
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fpuckett said
I tried deleting the file secmod.db I saw in another post and it works now.

I installed Thunderbird Version 102.6.1, Build ID 20221219215418 and had the same problem. Removing cert8.db, key3.db, then additionally cert9.db, key4.db didn't help. Removing secmod.db did help, thanks a lot.