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accounts.firefox.com

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  • Last reply by Paul

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I am attempting to reset my password at accounts.firefox.com and am unable to do so as the website keeps telling me my old password that I just used to sign is wrong. This is a complete and utter disgrace of Mozilla.

I am attempting to reset my password at accounts.firefox.com and am unable to do so as the website keeps telling me my old password that I just used to sign is wrong. This is a complete and utter disgrace of Mozilla.

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Paul said

Hi This article will help you to reset your Firefox Account password: https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_ive-forgotten-my-firefox-account-password-how-do-i-reset-it

This is not helpful and I apologize for the incorrect phrasing. I am trying to change my password, not reset it.

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You may need to follow the lost password process to access your account if the password that you are entering is being rejected. You will then be able to change your password. This support article will help:

https://support.mozilla.org/en-US/kb/change-your-firefox-accounts-password

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Paul said

You may need to follow the lost password process to access your account if the password that you are entering is being rejected. You will then be able to change your password. This support article will help: https://support.mozilla.org/en-US/kb/change-your-firefox-accounts-password

This is also incredibly useless. This is an issue with Mozilla's webpage. I will not reset my entire account because they can't keep their system stable. If I am not able to change my password within the next week I will seek alternative recourse as this is a notable security concern.

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What seems to be the problem with the page?

If you are entering a password and it is not being accepted, we are not going to be able to work around that - to do so would be a much greater security concern.

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