X
Tap here to go to the mobile version of the site.

Support Forum

I setup a FireFox account for Sync. Cant use it for Sign in from support page?

Posted

My accounts.firefox.com login is rejecting my password for sync. When I try to change the password it rejects the new password because the old password is wrong????

Should I delete the account and start over ?

My accounts.firefox.com login is rejecting my password for sync. When I try to change the password it rejects the new password because the old password is wrong???? Should I delete the account and start over ?

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.020.20042
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 23.0 r0
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:50.0) Gecko/20100101 Firefox/50.0

More Information

dario.be 4 solutions 42 answers

Are you sure you used the right password? Have you tried resetting the password?

Are you sure you used the right password? Have you tried resetting the password?
FredMcD
  • Top 10 Contributor
4399 solutions 61734 answers

Resetting the sync password will remove all data from the servers. This is a security feature. I've lost my Firefox Sync account information - What to do

Resetting the sync password will remove all data from the servers. This is a security feature. [https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_iaove-forgotten-my-firefox-account-password-ae-how-do-i-reset-it I've lost my Firefox Sync account information - What to do]
dario.be 4 solutions 42 answers

Still, If you reset the password and then sync again, the data should get reuploaded from the devices, doesn't it?

Still, If you reset the password and then sync again, the data should get reuploaded from the devices, doesn't it?
FredMcD
  • Top 10 Contributor
4399 solutions 61734 answers

I think so. I don't use sync.

I think so. I don't use sync.