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Outlook does not open when I use Firefox

  • 12 replies
  • 1 has this problem
  • 21 views
  • Last reply by jonzn4SUSE

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Hello,

When I try to open Outlook by using Firefox it does not. (Installed MS Office 365). When I use Microsoft Edge it does open so I can read the messages. I cleared the cache and it works the first time but when I try to access it again, it does not work. It just not upload the message.

Thank you, Dorina Grossu

Hello, When I try to open Outlook by using Firefox it does not. (Installed MS Office 365). When I use Microsoft Edge it does open so I can read the messages. I cleared the cache and it works the first time but when I try to access it again, it does not work. It just not upload the message. Thank you, Dorina Grossu

All Replies (12)

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Contact office 365 support since that can run standalone.

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Hi

What happens when you try to open Outlook 365 in Firefox? Is there any error message?

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There is no message. After a while, on the screen it shows the Outlook logo as it tries to open the mail, but nothing happens.

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A screenshot like mine showing the issue would help us. I have seen recently that the Outlook email logo keeps loading.

Modified by jonzn4SUSE

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Hello,

Here is the picture.

Thank you

Helpful?

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Exactly what I've seen. What add-ons are your running?

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I'm not a fan of 102 right now. Can you try another version (Dev, Beta, or Nightly) of Firefox just for kicks and see if it works better? https://www.mozilla.org/en-US/firefox/all/#product-desktop-developer

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I've had no issues with 102 on mac, but Windows and Linux there has been multiple issues.

Modified by jonzn4SUSE

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I only have Grammarly- no other add-on! It was working fine until yesterday morning when I had to update the MS Office.

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Can you try under a different Windows account? If you don't have one, create it and try the same steps.

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It worked with Firefox when I signed with another MS Office 365 account. So, what is the solution?

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Update: So what's the difference between the accounts?

Modified by jonzn4SUSE

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