Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can not log on to my Bank sign in page

  • No replies
  • 1 has this problem
  • 5 views
more options

Details:

  • Unable to log into client's bank using Firefox
  • Client Steps:
  1. Go to Chase.com and sign in on bank's home page
  2. Unable to sign in because the [Sign-in] button was grayed out!
  3. Contacted Chase Bank Technical Support - they said it was Mozilla / Firefox's browser
  4. They recommend I switch and use a different web browser.
  5. [Note] I don't want to change browsers - I've been a loyal Firefox client for years!!!
  6. It use to work fine! Why is it not working now?
  7. Contact Mozilla's Technical Support - for answers
  • I am including a screen shot to help you. [Note] Although, I'm technically capable, I do not know all things IT or computers. Sometimes one needs to ask for help.
  • Does Firefox not have a direct telephone number for Technical support? Sometimes it's much easier to talk to someone for help than doing all this texting / writing. I feel like major corporations (like Google) are unreachable, if you need to talk to a human being.
  • [Problem] can't log on to Bank web-page with Firefox
  • My Email: Rehm_Services@Roadrunner.com

Thank you Chris-R

Details: * Unable to log into client's bank using Firefox * Client Steps: # Go to Chase.com and sign in on bank's home page # Unable to sign in because the [Sign-in] button was grayed out! # Contacted Chase Bank Technical Support - they said it was Mozilla / Firefox's browser # They recommend I switch and use a different web browser. # [Note] I don't want to change browsers - I've been a loyal Firefox client for years!!! # It use to work fine! Why is it not working now? # Contact Mozilla's Technical Support - for answers * I am including a screen shot to help you. [Note] Although, I'm technically capable, I do not know all things IT or computers. Sometimes one needs to ask for help. * Does Firefox not have a direct telephone number for Technical support? Sometimes it's much easier to talk to someone for help than doing all this texting / writing. I feel like major corporations (like Google) are unreachable, if you need to talk to a human being. * [Problem] can't log on to Bank web-page with Firefox * My Email: Rehm_Services@Roadrunner.com Thank you Chris-R
Attached screenshots

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.