Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

ExtensionsI

  • 8 replies
  • 1 has this problem
  • 1 view
  • Last reply by rosnfld1

more options

By mistake, I deleted my ESET Password Manager extension. When I went back to Firefox extensions to put it back in, I cannot find ESET Password Manager listed. How do I reinstall it?

By mistake, I deleted my ESET Password Manager extension. When I went back to Firefox extensions to put it back in, I cannot find ESET Password Manager listed. How do I reinstall it?

Chosen solution

A big thanks to all of you -- each of you provided a piece of the puzzle, and when I started in safe mode, it finally all came together! I feel whole at last!! All of you are wonderful to help out those of us who just don't have enough know-how to muddle through on our own. And I needed all of your ideas, so thanks again to all.

Read this answer in context 👍 0

All Replies (8)

more options

Helpful?

more options

When I try your advice to install, I get "The add-on downloaded from this site could not be installed because it appears to be corrupt." The extension worked before, and the extension works in a non-Firefox browser, but I prefer Firefox and can't figure out what to do next.

Helpful?

more options

I recommend that you contact ESET for help with their add-on.

Helpful?

more options

rosnfld1 said

When I try your advice to install, I get "The add-on downloaded from this site could not be installed because it appears to be corrupt."

Hmm, I don't get an error. One possible reason for that message is if your system clock is significantly off. Can you double-check?

Helpful?

more options

I checked my system clock -- it is correctly set, but thanks for thinking about this. I've sent a note to ESET to see if they have any ideas.

Helpful?

more options

Does it work to use this alternate installation method:

(A) On the page Paul suggested earlier, right-click the link labeled "Install the ESET Password Manager extension" and choose Save Link As to download the XPI file to your computer.

(B) Open the Add-ons page using either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

(C) On the right side of the page, click the wheel or gear button and choose "Install Add-on from File..." to open a dialog where you can select that XPI file.

Any difference?

Helpful?

more options

Boot the computer in Windows Safe Mode with network support to see if that allows to install the extension.

Helpful?

more options

Chosen Solution

A big thanks to all of you -- each of you provided a piece of the puzzle, and when I started in safe mode, it finally all came together! I feel whole at last!! All of you are wonderful to help out those of us who just don't have enough know-how to muddle through on our own. And I needed all of your ideas, so thanks again to all.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.