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Firefox not working

  • 4 replies
  • 3 have this problem
  • 5 views
  • Last reply by rickl8327

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I have a user whose Firefox has stopped working. It will start up, but nothing ever is displayed in the window. The address bar and buttons are all there, but nothing from a web site, just a white page. If I enter a url, or click on a bookmark the refresh button never changed to an 'X', but I can see traffic from her machine going across our firewall. Try to go into setup and it's the same thing. About:config displays nothing. It's all just a blank page. Other browsers seem to work fine.

I've tried refreshing, and I've uninstalled and reinstalled, but it didn't fix it. Any ideas?

Thanks.

I have a user whose Firefox has stopped working. It will start up, but nothing ever is displayed in the window. The address bar and buttons are all there, but nothing from a web site, just a white page. If I enter a url, or click on a bookmark the refresh button never changed to an 'X', but I can see traffic from her machine going across our firewall. Try to go into setup and it's the same thing. About:config displays nothing. It's all just a blank page. Other browsers seem to work fine. I've tried refreshing, and I've uninstalled and reinstalled, but it didn't fix it. Any ideas? Thanks.

Chosen solution

Today, I went into About Firefox and ran the update. That seemed to fix it.

Thanks.

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All Replies (4)

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I have a second user now with the same issue.

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You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

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cor-el I reinstalled the Visual C++ redistributable but it didn't fix it. Other ideas?

Thanks.

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Chosen Solution

Today, I went into About Firefox and ran the update. That seemed to fix it.

Thanks.