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Log into Microsoft OneDrive on the web no longer works

  • 7 replies
  • 2 have this problem
  • 49 views
  • Last reply by gvbryant1

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I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but I still can do so on my laptop. I have gone through your posted troubleshooting steps for Firefox on my desktop, to no avail. How do I get my desktop back to version 100.0 so it will work again? I can access my OneDrive account via the web on my desktop when I use the Safari browser, so the issue is definitely with Firefox version 100.0.1, and not with my desktop.

I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but I still can do so on my laptop. I have gone through your posted troubleshooting steps for Firefox on my desktop, to no avail. How do I get my desktop back to version 100.0 so it will work again? I can access my OneDrive account via the web on my desktop when I use the Safari browser, so the issue is definitely with Firefox version 100.0.1, and not with my desktop.

Chosen solution

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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All Replies (7)

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Please explain the problem in detail. What does/doesn't happen? What are the exact error messages?


What have you tried already?

Helpful?

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On my desktop, I normally get to the web version of my OneDrive by clicking on the OneDrive icon in my Mac's menu bar and selecting "view online". I also normally get to it through my OneDrive bookmark. When I try these options, a browser tab opens up and after taking over a minute to connect to my OneDrive location, it stops and leaves me with a completely blank page. There is never an error message. I tried getting to my OneDrive through the Microsoft login page, which gives me a link that is supposed to connect me directly with onedrive.com, but the browser tab which opens up does exactly the same thing as when I try going through the OneDrive icon. When I go through these steps on my MacBook Pro with Firefox 100.0, I have no issues and get to my OneDrive location quickly. If I go through these steps on my desktop using Safari, I also have no issues.

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Chosen Solution

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

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Well today the normal functionality is back - I checked it before trying any of the additional things you suggested. For now the prior behavior is a mystery. I will keep your suggestions in mind if I have trouble getting to OneDrive in the future. Thanks.

Helpful?

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It could be the issue was with the website itself, and the problem was fixed.

Helpful?

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I have Firefox 100.0.2 with Widows 10. Can no longer access OneDrive. Other browsers work though. I am testing Total Cookie Protection. Maybe that?

Helpful?

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Restarted in Safe mode. Now OneDrive works OK, even after restarting in normal mode.

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