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Videos are blacked out part 2

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by dbmackaig

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in regards to the previous answer to this question. It appears that i have the windows media pack installed. Also if I put Firefox in troubleshoot mode, videos play back fine, in normal mode if by chance the video does show and I move the mouse it blacks out. This has just started happening in Firefox. I don't know what has changed. I am going to include some system info if that helps any, I really appreciate the help previously.

Edition Windows 10 Home Version 21H2 Installed on ‎10/‎2/‎2020 OS build 19044.1586 Experience Windows Feature Experience Pack 120.2212.4170.0

in regards to the previous answer to this question. It appears that i have the windows media pack installed. Also if I put Firefox in troubleshoot mode, videos play back fine, in normal mode if by chance the video does show and I move the mouse it blacks out. This has just started happening in Firefox. I don't know what has changed. I am going to include some system info if that helps any, I really appreciate the help previously. Edition Windows 10 Home Version 21H2 Installed on ‎10/‎2/‎2020 OS build 19044.1586 Experience Windows Feature Experience Pack 120.2212.4170.0

All Replies (3)

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dbmackaig said

Also if I put Firefox in troubleshoot mode, videos play back fine, in normal mode if by chance the video does show and I move the mouse it blacks out.

Sounds like you need to disable all add-ons, restart the browser, and bring them back 1 by 1 to see which one is causing the issue.

Modified by jonzn4SUSE

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That didn't work , I had to go back to an older version 98.0.02, and that solved the problem, Firefox updated to version 100 on the 5th and that's when the problems began. so I changed the settings to ask before updating. Thanks for your help

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I added 1 plug in in Firefox I removed it as a step to resolve the issue, to no avail. I had no other add-ons or plug-ins,