Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No home page, webpages don't load

  • 2 replies
  • 2 have this problem
  • 15 views
  • Last reply by parredward

more options

My browser was working just fine this morning. About a half hour ago, I opened it, and the Loading icon just kept going back and forth but the home page does not load (it is still doing that now). A second tab had opened indicating a Mozilla security function but it also wouldn't load. That suggests to me that something Mozilla did resulted in the change. There is no longer a "home" icon showing, and when I looked at the settings, it shows an Acer page as the home page (instead of Google, which has been the home page). All of the extension icons I has are also now missing. What happened and how do I fix it? I would rather not uninstall and reinstall because I would lose all the bookmarks and log-ins. I tried restarting the computer and that did nothing.

My browser was working just fine this morning. About a half hour ago, I opened it, and the Loading icon just kept going back and forth but the home page does not load (it is still doing that now). A second tab had opened indicating a Mozilla security function but it also wouldn't load. That suggests to me that something Mozilla did resulted in the change. There is no longer a "home" icon showing, and when I looked at the settings, it shows an Acer page as the home page (instead of Google, which has been the home page). All of the extension icons I has are also now missing. What happened and how do I fix it? I would rather not uninstall and reinstall because I would lose all the bookmarks and log-ins. I tried restarting the computer and that did nothing.

Modified by parredward

Chosen solution

Could you test in Firefox's Safe/Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?

Note: if you use Avast/AVG and got a quarantine notice about your prefs.js file, please let us know as we are not sure what else might be affected.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Could you test in Firefox's Safe/Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?

Note: if you use Avast/AVG and got a quarantine notice about your prefs.js file, please let us know as we are not sure what else might be affected.

more options

The shift-click didn't open a pop-up when Firefox opened, so since it was then open, I retried using the Help/Troubleshooting method, got a pop-up, clicked "okay". There was still no home page icon and no "landing page" but the loading icon was not going back-and forth trying in vain. I went to settings and noticed there was no home page set. I set it to Google, then closed and reopened outside of safe mode - it appears to have worked. The home page icon is back and loads fine. Hopefully this is a permanent fix. I wish I knew what caused it so that I could avoid it in the future and maybe that information might be useful (e.g., I noticed afterward that Malwarebytes had been running a scan in the background and so I can't be sure that software didn't do something funky).

Many thanks, jschher2000!! :-)